CONSUMER ALERT: Claims Process for Improperly Charged Toll and Car Rental Fees


TALLAHASSEE, Fla.—Attorney General Ashley Moody today issued a consumer alert encouraging people improperly charged toll and PlatePass fees to file a claim. The claims process stems from a court enforceable settlement agreement between Attorney General Moody’s Office and Dollar Thrifty Automotive Group, Inc. Consumers can apply for a refund of toll and PlatePass fees charged by the Dollar or Thrifty rental car companies occurring in Florida. 

Eligibility for the toll-related fees and/or PlatePass charges generally include:

· If a billing error occurred;
· The consumer being misled or lied to; or
· The consumer did not know about the fees or charges.

Consumers improperly charged between Jan. 1, 2011 through Jan. 7, 2019, may file a claim for consideration of a refund. All claims must be filed and submitted by July 7. All refunds are limited to the first rental transaction that fees or charges were assessed.

Consumers can access the claim form here

Consumers that filed complaints with the Office of the Attorney General, the Better Business Bureau, the Federal Trade Commission and the Florida Department of Agriculture and Consumer Services do not need to file another claim. Previously filed complaints are already being considered for a refund.

For more information on the settlement agreement, click here.